At AUDIO CARE CLINIC, we are committed to providing high-quality hearing solutions and ensuring customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

Products are eligible for return only if:

• The item is defective, damaged, or incorrect at the time of delivery
• The issue is reported within 7 days of purchase/delivery
• The product is returned in its original condition, packaging, and accessories

For hygiene and safety reasons, used hearing aids and in-ear products may not be eligible for return unless there is a verified manufacturing defect.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Used or worn hearing aids (without manufacturing defects)
• Customized or specially ordered hearing solutions
• Accessories damaged due to misuse or improper handling

3. Refund Policy

• Refunds are processed only after product inspection and approval
• If approved, refunds will be issued via the original payment method or mutually agreed method
• Refund processing time may take 7–14 business days

Shipping or service charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer product exchange in cases of:

• Manufacturing defects
• Wrong product delivery
• Verified performance issues within warranty period

Exchange is subject to stock availability.

5. How to Request a Return/Refund

To initiate a return or refund request, please contact us:

📞 Phone: 01635438564
📧 Email: info@audiocareclinic.com
📍 Address: Bangla Motor, Dhaka, Bangladesh

Please include:

• Order details
• Description of the issue
• Supporting images (if applicable)

6. Important Notes

AUDIO CARE CLINIC reserves the right to reject any return request that does not meet the above conditions. All decisions regarding returns and refunds are final after inspection.